Location
Leominster
Department
Contact Centre
Advertising Salary
£9.58 per hour (18 Years +)

About The Role

Our Christmas peak period is just around the corner so we are now recruiting for temporary Customer Service Operators to work at our head office in Leominster, Herefordshire. The role will be to support across all Contact Centre functions including telephone, social media and email. Managing the expectations of all customers through effective communication and ownership.


Your day-to-day duties and responsibilities will include:

  • Answering customer service calls in a professional manner 

  • Responding to customer enquiries via email and social media

  • Handling customer queries and complaints ensuring satisfactory resolution

  • Ensuring all customer interactions are recorded accurately and professionally

  • Keeping customer personal information secure in accordance with the GDPR

  • Achieving individual KPI’s and quality measurements

  • Maintaining high standards of accountability and professionalism at all times

  • Following company guidelines and procedures at all times.


Hours of work: 9am to 7pm, Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday on a Rota basis.

About You

  

To be considered you will need:

  • An excellent telephone manner

  • Proficient keyboard entry skills

  • The ability to communicate well at all levels

  • Assertiveness, confidence and the ability to challenge established ways of working.

  • Previous experience within a Contact Centre or office environment would be desirable, full training will be provided.

About Us

MandM Direct is one of Europe's leading off-price retailers, with over 3.8 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long-term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.

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