Location
Leominster
Department
Marketing
Advertising Salary
Up to £22,000

About The Role

We have an exciting permanent opportunity for a UX Optimisation Analyst. The purpose of this role is to support the Senior Optimisation Analyst in improving the customer experience across all devices on MandMDirect.com and MandMDirect.ie by testing User Experiences. This role will support the delivery of the on-site testing programme as agreed with stakeholders, analysing results and feeding this into the development workstream.               

Your day-to-day duties and responsibilities will include: 

  • Supporting the Senior Optimisation Analyst in overseeing the User Experience testing programme, from raising tickets to the end of test reporting
  • Supporting the management of the testing process and implementing successful A/B tests to the live site – signing off all changes as required.
  • Helping to monitor A/B tests in progress highlighting any potential performance issues.
  • Supporting the production of weekly and monthly reports for all tests completed
  • Assisting in the testing and sign-off of UX changes that go into live on-site as a result of successful tests.
  • Reporting and analysing site performance, using our digital analytics packages such as Content Square.
  • Regular audits of UX across our websites
  • Completing competitor analysis reports
  • Supporting the rest of the UX team and wider Customer and eCommerce team in driving mobile commerce best practices and ensuring that everyone is working towards a mobile-first approach.

Hours of work:

General office hours, Monday to Friday. Hybrid home working up to 3 days per week, and flexitime hours options are available. 

About You

 To be considered you will need:
 
  • Knowledge of digital analytics and eCommerce
  • Strong analytical skills, whose curiosity will lead to helpful UX insights
  • Keenness to become a champion user of our UX Analytics package
  • Good team player
  • Ability to communicate well at all levels (both written and verbal)
  • Confident and able to challenge established ways of working in a proactive way
  • Proactive, resilient, and able to work using own initiative.  

About Us

MandM Direct is one of Europe's leading off-price retailers, with over 3.8 million customers shopping with us every year. In today’s hyper-competitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.

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