We have an exciting permanent opportunity for a UX Optimisation Analyst. The purpose of this role is to support the Senior Optimisation Analyst in improving the customer experience across all devices on MandMDirect.com and MandMDirect.ie by testing User Experiences. This role will support the delivery of the on-site testing programme as agreed with stakeholders, analysing results and feeding this into the development workstream.
Your day-to-day duties and responsibilities will include:
- Supporting the Senior Optimisation Analyst in overseeing the User Experience testing programme, from raising tickets to the end of test reporting
- Supporting the management of the testing process and implementing successful A/B tests to the live site – signing off all changes as required.
- Helping to monitor A/B tests in progress highlighting any potential performance issues.
- Supporting the production of weekly and monthly reports for all tests completed
- Assisting in the testing and sign-off of UX changes that go into live on-site as a result of successful tests.
- Reporting and analysing site performance, using our digital analytics packages such as Content Square.
- Regular audits of UX across our websites
- Completing competitor analysis reports
- Supporting the rest of the UX team and wider Customer and eCommerce team in driving mobile commerce best practices and ensuring that everyone is working towards a mobile-first approach.
Hours of work:
General office hours, Monday to Friday. Hybrid home working up to 3 days per week, and flexitime hours options are available.