About The Role

We have a new opportunity for a Carrier Manager to work from our offices in Herefordshire to be responsible for managing the relationship of the external UK and European carriers.

This position will play an effective role within the senior management team and work closely with the wider Logistics and Customer Service teams to ensure carrier performance and adherence within the agreed SLA's, along with the management and development of the Carrier Claims process.  

Your day-to-day duties and responsibilities will include:

  • Day to Day Management of Carrier partners
  • Conducting Monthly Business Reviews with carrier partners, along with direct liaison with carrier partners to report and resolve issues
  • Claims process for non compliance in line with SLA’s and contracts for each carrier
  • Reviewing the customer journey options with carriers and the wider business to improve communication and reduce customer contact
  • Working with the wider Logistics team on all projects and CI activity, owning all carrier objectives.
  • Managing and developing the Carrier claims team
  • Managing and developing process improvements to optimise carrier compliance and claims
  • Investigating new Carrier Service opportunities and negotiation of contracts
  • Providing analysis and reporting of carriers performance and adherence , assessing contracts where appropriate and presenting options to the Operations Director and wider business.
  • Undertaking ad-hoc analysis of performance.
  • Analysing returns journey and present improvement recommendations.
  • Reviewing and signing off of Carrier invoices weekly and monthly.
  • Investigating  carrier surcharges and working with the internal teams to mitigate
  • Reviewing of existing carrier services, and opportunities for cost savings and service enhancements and preparation of proposals for review
  • Being in collaboration with stakeholders, ensuring that plans and forecasts are managed with carriers to ensure customer satisfaction is achieved.
  • Providing Regular and Peak Forecasting to carriers for planning 

We Offer:

  • A great working environment
  • Your Birthday off
  • Company bonus scheme
  • Excellent staff discount
  • Healthcare cash plan scheme.

Offering hybrid working (2 days in the office, and 3 days remote). Working general office hours, Monday to Friday, flexible working hours are available. 

About You

To be considered you will need:

  • Proven experience in Logistics/Carrier industry
  • Retail operations experience
  • Strong commercial acumen
  • Strong organisational and negotiation skills
  • Contract management experience
  • Strong analytical, numerical and Excel skills
  • Presentation skills
  • A proactive approach to problem solving

About Us

The Company:

MandM Direct is one of Europe's leading off-price retailers, with over 3.8 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.

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