About The Role

MandM Direct has a unique and exciting opportunity for a Senior Technical Analyst, to join the Production Support Team.

Reporting to the IT Operations Manager, you will work within a multi-disciplined Production Support Team, primarily responsible for the support, maintenance and development of internal and external infrastructure, in line with our technology roadmap. You will work with the latest infrastructure technologies both on premise and within the cloud. As new technologies are considered, you would assess their suitability for our business needs. 

Main Responsibilities:

  • Working to a high standard following company procedures with all work being fully documented
  • Actively participating and contributing in Infrastructure Team meetings.
  • Ensure all changes follow the change control process
  • Share and promote knowledge, skills and best working practices within the team
  • Taking ownership and responsibility for diagnosing, solving and managing complex issues
  • Maintaining, monitoring and troubleshooting the server and core infrastructure
  • Actively operating either as part of a group or on your own with new installations and large projects
  • Collaborating with the IT Operations Team and the Head of IT Operations to define principles, standards, processes and working practices
  • Creating and ensuring that principles, standards and processes are adhered to
  • Ensuring all solutions can be supported, are minimal, documented and are within the scope of IT Infrastructure Architecture.

What’s In It for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Hybrid working model, 2 days onsite and 3 days at home
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…
Hours of Work:
General office hours with flexi-time options, working 2 days per week at our head office based in Herefordshire, and 3 days remotely. You will also be expected to take part in the paid on-call rota, after completion of the probationary period. 

About You

To be considered you will require experience in: 

Required Skills:
  • Active Directory and group policy design and support
  • Implementing and managing complex networks
  • Good understanding of network switching, routing, VLANs
  • Windows Server 2003-2022 administration/configuration
  • Cloud computing
  • Installing and managing VMWare 6.5,6.7,7.0
  • Management and implementation of WiFi networks
  • Remote Desktop Services
  • DNS, DHCP design and support
  • SAN storage support and maintenance
  • The management of firewalls and VPN’s
  • Email security standards, DMARC, DKIM and SPF
  • Experience with backup systems
  • Patch, anti-virus and vulnerability management.
Desirable Skills:
  • Solarwinds monitoring
  • Good Powershell scripting ability
  • Google Workspace management
  • Identity management
  • Building and maintaining Linux / Unix (Centos, Redhat)
  • Experience with Cisco Meraki
  • Dell Compellent experience
  • Certificate management
  • IIS setup and administration
  • Experience of handling 3rd party relationships.

About Us

MandM Direct is one of Europe's leading off-price retailers, with over 3.5 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.


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