MandM Direct has a unique and exciting opportunity for a Senior Technical Analyst, to join the Production Support Team.
Reporting to the IT Operations Manager, you will work within a multi-disciplined Production Support Team, primarily responsible for the support, maintenance and development of internal and external infrastructure, in line with our technology roadmap. You will work with the latest infrastructure technologies both on premise and within the cloud. As new technologies are considered, you would assess their suitability for our business needs.
Main Responsibilities:
- Working to a high standard following company procedures with all work being fully documented
- Actively participating and contributing in Infrastructure Team meetings.
- Ensure all changes follow the change control process
- Share and promote knowledge, skills and best working practices within the team
- Taking ownership and responsibility for diagnosing, solving and managing complex issues
- Maintaining, monitoring and troubleshooting the server and core infrastructure
- Actively operating either as part of a group or on your own with new installations and large projects
- Collaborating with the IT Operations Team and the Head of IT Operations to define principles, standards, processes and working practices
- Creating and ensuring that principles, standards and processes are adhered to
- Ensuring all solutions can be supported, are minimal, documented and are within the scope of IT Infrastructure Architecture.
What’s In It for you…
- Competitive salary, bonus scheme and pension
- A great Company culture
- Hybrid working model, 2 days onsite and 3 days at home
- Flexi-time
- Your birthday off
- Subsidised canteen
- Generous staff discount
- Healthcare cash plan
- And tons more…
Hours of Work:
General office hours with flexi-time options, working 2 days per week at our head office based in Herefordshire, and 3 days remotely. You will also be expected to take part in the paid on-call rota, after completion of the probationary period.