MandM Direct has a unique and exciting opportunity for a Junior Technical Analyst to support and enhance the core technical infrastructure, maintaining, monitoring and troubleshooting the server and core infrastructure.
Main Responsibilities
- Actively participating and contributing in Infrastructure Team meetings
- Providing support to 1st and 2nd line engineers and training where necessary
- Taking ownership and responsibility for diagnosing, solving and managing complex issues
- Maintaining, monitoring and troubleshooting the server and core infrastructure
- Actively operating either as part of a group or on your own with new installations and large projects
- Communicating clearly and effectively in written and verbal form with customers, colleagues and suppliers on all technical and non-technical levels. Communication is an absolute key to all roles within the company and to be able to think ahead and plan whilst keeping all stakeholders up to date and being mindful of any existing complexities in relationships therein
- There will also be a requirement to join an out of hours on-call rota after successful probationary period has been completed.
Technical Competencies
- Collaborating with the IT Operations Team and the Head of Operations to define principles, standards, processes and working practises
- Ensuring that principles, standards, processes and working instructions are adhered to
- Ensuring all solutions can be supported, are minimal, documented and are within the scope of IT Infrastructure Architecture.
Hours of Work:
General office hours around flexi-time options, working 2 days per week at head office based in Leominster, Herefordshire.