About The Role

We're looking for an enthusiastic and self-motivated Shift Manager with strong previous hands on experience in a warehouse operations managerial role to ensure the smooth running of a shift operation at our distribution centre based at Moreton-on-Lugg, Herefordshire.

The role will be to lead, motivate and develop a team of Supervisors, Team Leaders and support staff, to achieve and maintain site business KPIs and to ensure the warehouse hits the daily shift budgeted performance targets. 

Day-to-day duties and responsibilities will include:

  • Ensuring the effective performance of the department, including the management of equipment and resource, to achieve targeted KPIs and budgeted costs
  • Monitoring and ensuring that all relevant shift target KPIs are achieved through effective management and labour resources
  • Effectively managing attendance to maintain an effective labour resource, including the effective control of agency labour in line with the direct headcount budget
  • Updating and maintaining reports for the warehouse operation, e.g. volumes, KPIs and productivity
  • Ensuring the adequate communication of information to all members of staff, in particular that a daily brief is conducted at the commencement of each shift
  • Developing a multi-skilled team of colleagues and support a succession plan through training, coaching, delegation and feedback
  • Making certain that all matters of performance, capability and sickness are managed in accordance with Company procedure and that Company Policies are adhered to
  • Ensuring information on time and attendance has been inputted in a timely manner for weekly payroll purposes by utilizing administration resource
  • Checking adequate investigation and reporting of all accidents and near misses by MandM Direct staff, agency workers and contractors in line with Company policy
  • Verifying all changes to policies and procedures, or any other change activity is fully implemented and supported throughout the change process
  • Leading employees to create a culture which encourages safe behaviour and environmental best practice
  • Maintaining the auditability and traceability of MandM Direct product movements
  • Ensuring that customers goods are handled carefully and correctly in line with standard operating procedures and with due respect for the secure storage and transit of their goods
  • Supporting the ‘Continuous Improvement’ culture on site by seeking improvements within the operation to maximise efficiencies and drive an increase in productivity
  • Driving a safety culture whereby each team member operates with safety as the primary concern, and safety challenges to colleagues are encouraged and developed
  • Ensuring the efficient and effective achievement of all operational targets and key performance indicators
  • Making sure that customer requirements are fulfilled to the highest possible standards at all times.

Hours of work: 

Full time onsite, working on a 4 on 4 off shift rota pattern between Monday and Sunday, 10.00am to 10.00pm.  

About You

To be considered you will need:

  • Strong, previous experience in Warehousing, Logistics or Supply Chain sectors
  • To be a strong team player, who thrives when working with others
  • Proven previous experience as a manager, involving sizable teams; who’s a natural at motivating others around you
  • The ability to train, coach, and mentor others
  • Excellent interpersonal and communication skills (written and verbal)
  • The ability to simultaneously perform multiple tasks
  • To be a quick thinker with a problem solving attitude who makes effective decisions in a fast paced environment
  • Intermediate IT skills: Excel and Word.
  • Experience within a warehouse environment
  • Basic knowledge of WMS or Mailbrain
  • Previous experience of leading a team
  • Already have IOSH Managing Safely qualification or willing to work towards.

About Us

The Company:

MandM Direct is one of Europe's leading off-price retailers, with over 3.5 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.

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