Location
Leominster
Department
IT

About The Role

The Change Manager will play a critical role in driving and managing organisational change initiatives to ensure successful implementation and adoption across the company. This role requires a strategic thinker with exceptional communication, leadership, and project management skills.

 
This will be a Hybrid position based in Herefordshire.
 
Responsibilities;
 
  • Develop and Execute Change Strategies: Collaborate with senior leadership to define and develop change management strategies aligned with the company's goals and objectives. Create actionable plans to support successful change initiatives, ensuring minimal disruption to business operations.

  • Stakeholder Engagement: Identify and engage key stakeholders across various departments to build alignment, support, and enthusiasm for change efforts. Foster effective communication channels to address concerns and promote a positive change experience.

  • Change Impact Assessment: Conduct thorough assessments of potential changes to identify their impact on processes, systems, and personnel. Provide insights to make informed decisions and mitigate risks associated with change.

  • Communication and Training: Create and deliver clear and compelling communication materials to inform and educate employees about upcoming changes. Develop training programmes and resources to equip employees with the necessary skills to adapt to new processes and technologies.

  • Project Management: Lead cross-functional teams to execute change initiatives, ensuring timelines and milestones are met. Monitor progress, measure success, and make necessary adjustments to achieve desired outcomes.

  • Data-Driven Insights: Analyse data and feedback to assess the effectiveness of change initiatives. Use insights to refine strategies and enhance future change management efforts.

  • Change Readiness: Assess the organisation's readiness for change and implement strategies to enhance employee readiness and acceptance. Anticipate and address potential challenges to ensure smooth transitions.


About You

  • Proven experience (5+ years) in change management, preferably in a retail or e-commerce environment.

  • Strong understanding of change management principles, methodologies, and best practices.

  • Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.

  • Proficient in project management tools and software (JIRA, SmartSheets)

  • Data-driven mindset with the ability to analyse and interpret data to drive decision-making.

  • Proven ability to manage complex projects and drive results.

  • Certification in change management (e.g., Change Management Practitioner, Prosci) is a must.

About Us

MandM Direct is one of Europe's leading off-price retailers, with over 3.5 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.
 

What’s In It for you…

  • Competitive salary
  • Bonus scheme and Company pension
  • A great Company culture
  • Your birthday off
  • Generous staff discount
  • Healthcare cash plan scheme
  • And tons more

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