About The Role

MandM Direct Ltd has a unique and exciting opportunity for a Software Support Analyst, to join our Production Support team. Reporting to the DBA / Software Team Lead, you will be primarily responsible for the support, maintenance and development of internal and external software solutions, in line with our technology roadmap. Working with the latest infrastructure technologies both on-premise and within the cloud, as new technologies are considered, you would assist in the assessment of their suitability for our business needs. 

This is not a software development role; our Software Support Analysts work more within the configuration, scripting, integration, and implementation. 

About You

Technical Skills:
  • Strong investigative and analytical skills with a proficiency to resolve customer, systems, software, and data problems/queries
  • Experience in querying, extracting and manipulating data from log and database sources 
  • Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and API's
  • Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting
  • Experience in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery, and support once into a production environment
  • Ability to create technical documentation (e.g. procedures and work instructions etc.). 
Experience in the following:
  • Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) 
  • Microsoft SQL Databases (querying, exporting, importing data) 
  • Microsoft IIS and .NET 
  • Microsoft Server Operating Systems 
  • Linux, UNIX and open source products 
  • Creating, updating and tuning PowerShell scripts 
  • Working with third parties to implement software solutions and platforms 
  • Virtual Desktop environments. 
Personal Skills:
  • Systematic/methodical approach to work and problem solving
  • Confident and able to investigate/solve complex problems 
  • Driven by results, completing work on time and budget 
  • Works collaboratively and flexibly with others to provide solutions and meet objectives 
  • Able to effectively prioritise and efficiently multitask 
  • Willing to work out of hours as a part of a rota’d oncall support team 
  • Communicates clearly and concisely to a variety of audiences, inside and outside the organisation
  •  Continual development and improvement of skill set, knowledge and understanding, both inside and outside of the workplace.

About Us

MandM Direct is one of Europe's leading off-price retailers, with over 3 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.

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