About The Role

Due to our continued success and growth, we are looking for an enthusiastic and self-motivated Shift Manager with strong previous hands on experience in a Warehouse Operations Managerial role.

Working closely with the Operations Director, General Manager and other Department Managers, you will be responsible for a team of up to 200 FTE, ensuring the smooth running of a shift operation at our distribution centre based at Moreton-on-Lugg, Herefordshire.

Day-to-day duties and responsibilities will include:

  • Running daily team meetings and conducting regular 1 to 1 meetings with the supervisory team
  • Assisting with the on-boarding and development of Supervisors, Team Leaders and Warehouse Operatives
  • Working with agency partners to flex labour requirements to meet demand
  • Maintaining quality processes including  pick, pack and despatch operation
  • Monitoring on-site operations as assigned, to ensure performance standards are maintained
  • Communicating and presenting information related to key performance metrics and any on-going information to necessary parties.
  • Dealing with any staffing issues across the shift
  • Evaluating operatives to enhance their KPI performance, development and work productivity
  • Addressing performance issues and making recommendations 
  • Monitoring holidays, absence levels and process
  • Completing any other tasks as assigned by the Management Team.

Hours of work: 

Working on a 4 on 4 off shift rota pattern between Monday and Sunday, 6.00am to 6.00pm.  


About You

About You:  Interested?  To be considered you will need:

  • Strong, previous experience in Warehousing, Logistics or Supply Chain sectors
  • To be a strong team player, who thrives when working with others
  • Proven previous experience as a manager, involving sizable teams; who’s a natural at motivating others around you
  • The ability to train, coach, and mentor others
  • Excellent interpersonal and communication skills (written and verbal)
  • The ability to simultaneously perform multiple tasks
  • To be a quick thinker with a problem solving attitude who makes effective decisions in a fast paced environment
  • Intermediate IT skills: Excel and Word.

About Us

The Company:

MandM Direct is one of Europe's leading off-price retailers, with over 3.8 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.

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