Agile Delivery Lead

Hereford, England, United Kingdom

Type: Permanent

Working Pattern: Onsite/hybrid

✨The Role Scope

We're seeking an experienced Agile Delivery Lead to guide our digital teams through their agile evolution. This is a pivotal role where you'll shape how we deliver technology solutions across web, mobile, backend systems, and data analytics. You'll join us at an exciting time as we expand our agile capabilities and break down traditional barriers to create truly collaborative, cross-functional teams.

✨Role Key Responsibilities:

As our Agile Delivery Lead, you'll initially lead a team of up to 10 professionals, with scope to expand to multiple teams within 18-24 months. You'll be instrumental in embedding agile practices, fostering collaboration across traditionally siloed business units, and ensuring our teams deliver value continuously and sustainably.

✨Team Leadership & Coaching

Coach and mentor team members in Scrum and Kanban methodologies
Facilitate all agile ceremonies, ensuring teams maintain healthy, sustainable delivery rhythms
Support team growth and scaling strategies as we expand our agile footprint
Act as a servant-leader, removing impediments and protecting team focus
Foster psychological safety and maintain high team morale throughout the transformation

✨Stakeholder Collaboration

Build bridges between siloed business teams to create true cross-functional collaboration
Guide stakeholders in agile ways of working and manage expectations effectively
Translate business needs into team priorities whilst maintaining agile principles
Champion agile practices across the wider organisation

✨Delivery & Continuous Improvement

Ensure consistent, predictable delivery of high-quality solutions
Implement and monitor meaningful metrics that demonstrate value delivery
Drive continuous improvement through retrospectives and team feedback
Maintain transparency through effective use of Jira and other collaboration tools
Balance multiple work streams across web, mobile, backend, and data initiatives

✨Transformation Support

Design practical approaches to overcome organisational silos
Support teams transitioning from various levels of agile maturity
Create sustainable practices that stick, not just temporary changes
Share knowledge and build agile capability across the organisation

✨About You

Experience

Minimum 5 years' experience as an Agile Delivery Lead
Proven track record in retail, e-commerce, or similar fast-paced digital environments
Demonstrated experience leading teams through agile transformations
Success in breaking down organisational silos and building collaboration
Strong background working with diverse technical teams (development, QA, data, infrastructure)

Skills & Knowledge

Expert-level knowledge of Scrum and Kanban methods
Proficiency with Jira and agile project management tools
Strong facilitation skills with ability to manage difficult conversations
Excellent coaching and mentoring capabilities
Understanding of technical concepts sufficient to engage credibly with developers
Ability to influence without authority and build consensus

Personal Attributes

Exceptional emotional intelligence and interpersonal skills
Resilient and patient, with a pragmatic approach to change
Natural servant-leader who puts team success first
Comfortable with ambiguity and evolving requirements
Excellent communication skills at all organisational levels
Passionate about continuous learning and improvement

Key Challenges You'll Address

Breaking down long-standing silos between business teams
Maintaining team momentum and morale during transformation
Balancing coaching responsibilities with hands-on delivery support
Building agile mindsets in an environment with mixed agile maturity
Be engaged and run communities of practice where skills allow
Creating sustainable change that endures beyond initial enthusiasm

How You Will Contribute to Success in This Role

Teams delivering value predictably and sustainably
Improved collaboration between previously siloed departments
High team morale and good engagement in agile journey
Successful scaling to multiple teams
Embedded agile practices that teams own and champion
Stakeholders who understand and support agile ways of working

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

More than a role

✨ Competitive Salary: Your talent deserves recognition

🏆 Company bonus: We succeed, you benefit

🚀 Career Growth: Opportunity to grow

🎁 Staff Discounts: Stay stylish with our exclusive discounts.

🏦 Company Pension: Secure your financial future.

🏖️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week

🎁 Birthday Delight: Take your special day off to celebrate YOU

🚗 Free Parking

💊 Health & Wellbeing programme; we’ll look after you

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

The People

✨Integrity

✨Teamwork

✨Accountability

✨Entrepreneurial approach

Agile Delivery Lead

About The Role

About You

✨About You

About Us

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