Inbound Assistant - European Warehouse
Hereford, England, United Kingdom
Type: Permanent, Full time
Working Pattern: Hybrid 3 days a week in office, 2 days a week working from home
The Opportunity🚀
We are now looking for an Inbound Assistant to join our Head Office Merchandising department and take ownership of the administrative coordination that keeps our supply chain moving. This is a fast-paced, detail-driven role where you will sit right at the center of our stock operations, ensuring our system data is flawless and our international supplier tracking is seamless. If you have a brilliant eye for detail, strong computer literacy, and practical experience using Excel, this is an exciting opportunity to apply your administrative skills and make a real impact on our retail operations.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our business continues to grow we are recruiting for a talented Inbound Assistant to join our growing team.
Why not come be a part of our journey to success and take advantage of all MandM can offer you!
More than a role
✨ Competitive Salary: Your talent deserves recognition
🤝 Giving Back: 2 days paid volunteering to support a cause you care about
🚀 Career Growth: Opportunity to grow
🎁 Staff Discounts: Stay stylish with our exclusive discounts.
🏦 Company Pension: Secure your financial future.
🏖️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
🎁 Birthday Delight: Take your special day off to celebrate YOU
🚗 Free Parking
💊 Health & Wellbeing programme; we’ll look after you
The Role Scope
As our Inbound Assistant, your focus will be the administrative coordination and tracking of stock entering our European warehouse network. On a daily basis, you will manage high-volume email correspondence to monitor international supplier orders, proactively chase outstanding documentation, and handle critical compliance data entry (such as ASNs and SENT declarations).
You will work closely with the wider Merchandising team and our warehouse partners, acting as a key administrative anchor—maintaining strict data hygiene within our ERP system to ensure all delivery dates and order statuses are perfectly accurate for the wider business.
Role key responsibilities:
✨European Supplier Tracking
- Maintain regular email communication with European suppliers to monitor outstanding orders.
- Identify potential transit delays early and escalate them to the Product Inbound Manager.
✨Data Maintenance & System Hygiene
- Use Google Sheets and Excel daily to update our internal ERP platform with confirmed delivery dates.
- Execute regular "PO Cleardowns" (canceling short-shipped or aged lines) to ensure reporting tools are fully accurate.
✨ Compliance & Documentation
- Responsible for accurately preparing and managing Advanced Shipping Notices (ASNs).
- Handle European transit tracking and regulatory data entry (such as SENT documentation and declarations) ensuring 100% legal compliance.
✨ Discrepancy Resolution
- Investigate and resolve variances (overs/shorts) between supplier shipping paperwork and actual physical warehouse receipts to protect stock integrity.
✨ Departmental & Mainland Support
- Attend cross-departmental meetings to provide updates on stock arrivals and delivery timelines.
- Proactively support the wider Merchandising team with raising or amending Purchase Orders (POs) for mainland UK warehouses during peak seasons.